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File a Complaint

Filing A Complaint

To keep our communities safe, we need to rely on the support and cooperation of every resident. That means that if you see or hear something relating to a crime or potential crime you need to report it. When calling to report a crime or potential crime, please be prepared to provide as much information including, but not limited to:

  • Type of crime
  • Location, including exact street address and nearest cross street
  • Time of occurrence
  • Weapons used
  • Number of persons injured and types of injuries
  • Vehicle information, including type, license number, color, year, make, model, unusual characteristics (e.g., dents, bumper stickers), number of occupants, etc.
  • Suspect information, including race, gender, age, height, weight, hair color, hair length and style, eye color, facial hair, clothing type and color, other characteristics (e.g., tattoos, missing teeth, scars, glasses), direction of flight, etc.

All Emergencies

For any emergency, you should call 911 immediately! Do not wait or call a WHA phone number to report an emergency. Calling the WHA will only delay the response of emergency personnel. After you have called 911, you may want to contact the WHA Department of Public Safety or your Housing Manager to provide additional information that may help us. But, remember to call 911 first.

Non-Emergencies-WHA

The WHA has a Department of Public Safety that investigates a range of criminal matters, potential crimes and violation of federal and state regulations. For non-emergencies you can contact the Public Safety Department at:

Worcester Housing Authority
Public Safety Department
Office phone: 508-635-3208
Email: psd@worcesterha.org
CONFIDENTIAL Tip line: 508-635-3777
630 Plantation Street Worcester, MA 01605

The following are a few examples of some of the things that might be reported.

  • Background information on emergencies already reported by calling 911
  • Past instances of graffiti or other vandalism
  • Illegal trash dumping on WHA properties (please provide date, time, plate number, description of person committing the illegal dumping, and a description of rubbish dumped)
  • To report unauthorized occupants, fraud, or instances of fraud in WHA properties

Non-Emergencies-WPD

The Worcester Police Department should be contacted at 508-799-8606 for non-emergency criminal matters. Those calls might include:

  • Home burglaries in which the suspect is gone from the scene
  • Open or broken doors or windows
  • Stolen checks and credit cards (also call the financial institutions involved to stop payments and verify charges)
  • Impersonation and stolen identification, e.g., driver’s license
  • Auto theft and vandalism
  • Hit and run accidents with no injuries
  • Minors violating curfew
  • Loud parties, or music in vehicles or apartments
  • Road hazards that don’t require immediate attention
  • Past instances of child or elder abuse
  • Runaway juvenile or missing adult who does not need special care
  • Car or building alarms
  • Underage drinking

Your Housing Manager

Any violation of your lease or of federal or state regulations should be reported to your Housing Manager.

  • The existence of people living in our communities who are not officially listed on the lease
  • Damage to WHA property
  • Unreported income constituting fraud