Customer Service
We go above and beyond to support our residents, partners, and community members with care, empathy, and professionalism.
Careers
Who We Are
At the Worcester Housing Authority, we are more than housing professionals. We are community builders, advocates, and problem solvers who care deeply about Worcester and the people who call it home.
Whether maintaining properties, planning new developments, supporting residents, or creating initiatives that help families achieve housing stability, every role here makes a real impact. Working at WHA means more than having a job. It means being part of something that truly matters. You will join people who share a passion for public service, community building, and continuous improvement.
Join us and help shape the future of Worcester, one home, one family, and one community at a time.
Employment Opportunities
The Worcester Housing Authority is committed to building a team of talented, compassionate professionals who share our dedication to serving the Worcester community. All candidates must complete a successful CORI background check and drug screening. Certain positions may also require a pre-employment physical and verification of a valid driving record.
If you are passionate about public service and want to be part of an organization that helps families and strengthens neighborhoods, explore our current openings and discover how you can grow with WHA.
Current Job Openings
View available positions across all departments.
Student Internships
For current students interested in learning about public service, housing, and community development
Resident Career Apprenticeships
For current WHA residents who want to build new skills and gain hands-on experience working directly in their community.
Admissions and Leased Housing
The Admissions Department and Leased Housing Department serve applicants and participants in the WHA’s public and leased housing programs, including processing applications, conducting screenings, making determinations regarding eligibility, and generally assisting applicants, participants, and landlords through the entire process from start to home in compliance with federal and state rules and regulations.
Family and Resident Services
The Family & Resident Services (FRS) Department administers the WHA’s innovative and progressive self-sufficiency programs including, A Better Life (ABL); Family Self Sufficiency (FSS); Resident Opportunities and Self Sufficiency (ROSS); and Transitional Housing Program (THP). In addition, FRS coordinates and provides a number of services and activities for adults, children, and families living in public housing.
Maintenance and Modernization
The Maintenance and Modernization departments ensure the quality and longevity of our properties through three core functions: essential Maintenance and repairs, significant property upgrades via Modernization projects, and management of the Regional Capital Assistance Team (RCAT), which secures and administers capital funding for WHA and other regional housing authorities.
Property Management
The Property Management Department manages all 24 WHA public housing developments through 5 main property management offices. The management team calculates rent, acts as the main point-of-contact for residents, conducts apartment showings, ensures unit turnovers are completed quickly and completely, initiates lease enforcement procedures, collects rent, and maintains the financial, physical, and legal upkeep of WHA properties.
Executive
Leads strategy, policy, and operations to advance WHA’s mission and community impact.
Contact: (508) 635-3161
Email: questions@worcesterha.org
Legal
Oversees compliance, contracts, and housing regulations to protect the WHA and its residents.
Contact: (508) 635-3159
Email: legal@worcesterha.org
Human Resources
Oversees recruitment, employee support, benefits, and organizational development to foster a positive and effective workplace at the WHA.
Contact: (508) 635-3158
Email: jobs@worcesterha.org
Public Safety
Promotes safety and security through resident engagement, enforcement efforts, and coordination with local law enforcement.
Contact: (508) 635-3208
Email: psd@worcesterha.org
Technology Services
Maintains systems, infrastructure, and data solutions that support the WHA’s operations and innovation.
Contact: (508) 635-3445
Accounting & Purchasing
Manages financial reporting, budgeting, and procurement to ensure the WHA’s resources are used effectively and responsibly.
Contact: (508) 635-3203
Email: purchasing@worcesterha.org
Marketing & Communication
Oversees public outreach, branding, and information sharing to promote the WHA’s programs and community impact.
Contact: (508) 635 -3161
E-mail: questions@worcesterha.org
Be a Volunteer at the WHA
The WHA is home to 3,000 families living in 24 separate communities throughout the City of Worcester. Our residents speak more than a dozen languages and range in age from very young children to frail seniors. We invite you to work with us to provide them with caring communities that they can be proud of.
If you or your group is interested in volunteering time to help our residents, there are a wide range of things that can be done. Please contact WHA Resident Services if you are interested in volunteering.
Basic Requirements
Volunteer at WHA
Be part of something that makes a real difference in Worcester. Volunteers at WHA help us keep our communities vibrant, safe, and welcoming for all residents. Whether you’re an individual, a group, or a local organization looking to give back, your time and effort help create cleaner, brighter, and stronger neighborhoods.
Volunteer opportunities include
Groundskeeping & Landscaping
Plant flowers, mulch, trim, and maintain green spaces across WHA properties.
Site Beautification
Support painting, light repairs, and general upkeep to keep our communities clean and inviting.
Community Cleanups
Participate in neighborhood cleanup days to refresh outdoor spaces and promote resident pride.
Resident Event Support
Assist with community events, food distributions, and holiday initiatives.
Additionally, many of our residents are comfortable using today’s computer technologies. Help expand their world by teaching a workshop on basic internet use, social media, or Microsoft Office programs.
Our Values
These core values guide everything we do and shape our culture every day.
Quality
We take pride in doing things right by delivering safe, dependable housing, reliable service, and lasting results.
Teamwork
We achieve more when we work together, collaborating across departments to build stronger communities and better outcomes.
Respect
We treat everyone with dignity, fairness, and understanding, recognizing the value each person offers.
Positivity
We approach every opportunity with optimism and energy, believing that a hopeful attitude drives meaningful change.
Personal Accountability
We hold ourselves personally accountable for delivering on our commitments.
Our Culture
At the Worcester Housing Authority, our culture is built on teamwork, respect, and a shared commitment to service. We believe that when people work together with purpose and positivity, great things happen for our employees and our community.
We support one another, celebrate achievements, and welcome new ideas that help us grow stronger as an organization. Every voice matters, every contribution is valued, and every employee plays a role in shaping our success.
Here, you will find a workplace that encourages learning, rewards collaboration, and recognizes the power of working toward a common goal. Together, we are building a culture that reflects the very community we serve — caring, diverse, and full of potential.
Don't see your job and want to apply?
Applications, cover letters, and/or resumes should be submitted via email to jobs@worcesterha.org. Please clearly identify the job for which you are applying in your email. If you experience, skills, and qualifications meet our needs and you are identified as a prospective candidate, a member of our hiring team will be in touch.
Perks and Benefits
Stability and Purpose
Working at WHA means joining an organization with a long-standing mission and dependable public service roots. Our employees enjoy job security and the satisfaction of making a difference every day.
Work–Life Balance
We believe balance is essential. WHA offers structured hours, generous paid time off, and paid holidays to give employees the opportunity to rest, recharge, and spend meaningful time with their families.
Leased Housing
Worcester is conveniently located in the heart of the Commonwealth. Many of WHA’s properties and offices are easily accessible by car or public transit, connecting employees to the neighborhoods they serve.
Financial and Retirement Benefits
We help employees plan for the future through a strong pension program, 401(k) retirement savings plan, and flexible spending accounts. WHA also provides employee discounts and financial wellness resources to support everyday needs.
Health and Wellness Benefits
WHA supports the well-being of employees and their families through excellent health, dental, and vision coverage, life insurance, and optional health plans. We also offer counseling, wellness programs, and fitness resources through our Employee Assistance Program to help employees stay healthy, balanced, and supported.
Growth and Connection
WHA is a workplace where people learn, grow, and succeed together. We provide training, mentorship, and opportunities to develop new skills while fostering collaboration, support, and a strong sense of community.