Maintenance Request & Charges
Maintenance Request
Emergency Repairs:
For emergencies repairs, please contact 508-635-3200. The following are some examples (but not all) of emergency / urgent requests:
- Total loss of water
- Elevator breakdown
- Floods
- Alarms ringing
- Locked out from apartment
- Total loss of electricity
- No heat or hot water
Routine Repairs:
If you have a problem the best time to call us is right away. If you wait, the problem will only get worse and that makes it more difficult for us to repair.
Please do NOT report your maintenance issues directly to staff, even if you see them walking in the hallway. The staff person may forget or get busy working on something else and you could be waiting indefinitely.
Always report a maintenance request by calling our Maintenance Control Center at (508) 635-3200. Your request will be entered into our computer system and we can track the progress. The Maintenance Control Center is operated by WHA staff during business hours; Monday – Friday between 8:00 am to 4:30 pm.
When you call maintenance please give us your name, address including apartment number and a description of the problem. Remember to ask for a work order confirmation number. This number will allow you to track your request for work if it is not done promptly.
Calls during non-business hours are handled by WHA’s Answering Service. They will only dispatch maintenance staff for emergency or urgent issues. Non-emergency requests will be logged and reported to the Maintenance Control Center.
Please keep in mind that:
- Only emergency requests are addressed within 24 hours
- All other non-emergency calls are answered in the order received and based on severity; most calls are completed within 1–5 days
- All calls are recorded to ensure friendly customer service
- During high call volumes, you may be placed on hold—please be patient
Tenant Charges
Tenant Charges to Repair, Inspect or Treat WHA Property
The following is an updated list of Tenant Abuse Charges that you received when you signed your lease. Below is a list of the costs that will be charged to the tenant, as necessary to repair or replace Worcester Housing Authority (“WHA”) property damaged or destroyed by the negligence or the intentional act of the tenant, a member of the tenant’s household, a guest of the tenant, or a guest of a member of the tenant’s household. The costs listed do not represent the full, actual costs to the WHA, but represent fair and reasonable costs. If there is severe damage, the WHA may charge the tenant the actual costs, with a notice of actual costs incurred. If a repair item is not listed below, the WHA reserves the right to determine the total cost, and charge the tenant with notice.