Maintenance
We keep Worcester Housing Authority properties running smoothly—inside and out. From emergency repairs to long-term infrastructure planning, our team is committed to safety, service, and sustainability. Every day, our skilled professionals work behind the scenes to ensure that over 3,000 apartments across 24 developments remain safe, functional, and welcoming. Whether it’s clearing snow before dawn, responding to a late-night maintenance call, or preparing buildings for seasonal changes, we’re always ready.
Our department doesn’t just fix problems—we prevent them. Through proactive inspections, strategic planning, and a commitment to continuous improvement, we help extend the life of WHA’s assets while enhancing the quality of life for residents.
We’re proud to serve our community with integrity, professionalism, and care.
- WHA Residents
We serve over 3,000 residents across 24 developments, ensuring their homes are safe, functional, and well-maintained. From routine repairs to emergency services, our team is committed to delivering reliable support that enhances quality of life. - Internal Departments
We work closely with WHA’s maintenance teams, property managers, and administrative staff to keep operations running smoothly. Whether it’s preparing units for new tenants, supporting inspections, or coordinating logistics, we’re a key partner in daily operations. - Vendors & Contractors
Our department manages relationships with external service providers, including electricians, plumbers, HVAC specialists, and construction crews. We coordinate project timelines, ensure compliance with WHA standards, and oversee quality control on contracted work. - Community Stakeholders
We maintain transparency and accountability in all our operations, supporting WHA’s mission to provide safe and dignified housing. This includes working with city officials, regulatory agencies, and community organizations to ensure our practices align with public expectations and housing standards.
Your feedback is essential to our service standards. Please complete this brief survey to help us evaluate and improve our maintenance performance.
Department Initiatives
Performance and Transparency
We are committed to accountability by tracking service response times and maintaining high standards of repair quality across all properties.
Sustainability and Innovation
- Ant-Idling Policies
- Electric Equipment
- Recycle & Waste Reduction
- Smart Building Systems
Partnering with Maintenance
Seasonal Operations
Winter
- Plowing lots, driveways, and walkways across all
- developments
- Spreading salt and sand to prevent ice buildup
- Monitoring weather forecasts 24/7 for proactive response
- Maintaining a dedicated salt storage facility
- Prioritizing emergency access routes and high-traffic areas
Spring
- Lawn cleanup, mulching, and flower bed preparation
- Tree trimming and removal of winter
- debris Gutter cleaning and drainage inspections
- HVAC system checks and filter replacements
- Exterior inspections for winter- related damage
Summer
- Regular mowing, landscaping, and weed control
- Painting, siding, and exterior repairs
- Playground and recreational area inspections
- Preventive maintenance on cooling systems and plumbing
- Support for renovation and construction projects
Fall
- Leaf removal and storm drain clearing
- Final landscaping and lawn treatments
- Heating system inspections and tune-ups
- Winterization of outdoor plumbing and irrigation
- Snow equipment testing and fleet readiness checks